Workshop

Workshop Communication is literally the glue which binds all of our relationships.

Workshop Despite massive advances in communication technology, many of us are finding it increasingly difficult to communicate effectively. The result is that both personal and team effectiveness are suffering. In this rapidly changing and challenging world, it is vital that we continue to develop and implement effective communication skills.

This course teaches practical Workshop communication skills and immediate implementation strategies. The methodology is interactive and participative – delegates will spend a large part of the course practicing the skills repeatedly to ensure knowledge retention.

  • The Importance of Effective Communication.
  • The Challenge of Communication.
  • The Definition of Communication.
  • The Cycle of Communication.
  • Why Communication fails.
  • Understanding how the “Trust Triangle” affects Teams and Organisations.
  • The 4 Key Components of Effective Communication – Asking, Telling Listening and Reflecting.
  • Identifying our own Communication Strengths and Weaknesses.
  • Workshop Developing Active Listening skills.
  • Using Open and Closed Questions appropriately.
  • Using the correct Tone of Voice.
  • Body Language de-mystified.
  • How to ensure that our Message is always Correctly Received.
  • Conquering the Email Monster.
  • Implementing Structured Communication Strategies.
  • Formulating a practical Communication Action Plan.
  • Conclusion.

Communication skills for managers are vital and most managers recognize that communication skills are essential in business. Managers need to be able to communicate, build relationships, and work with individuals at all levels. Their behavior and interpersonal skills can affect others both positively and negatively. As a result, this is a major element of good management.

This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

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