Technology Solution

Technology Solution is committed to align its services with the Alfaisal objectives to provide excellent IT services. The investments made in People, Processes, and Technologies to develop the IT infrastructure coupled with effective IT leaderships will enable the university to achieve its goals and objectives for quality teaching and research.

Our Vision

The Dohatech strategy is to early adopt new technologies to cater for all IT needs of our faculties, researchers, and students. For this, ITS vision is to become an effective Technology support service provider and a LEADER in IT management for higher education.

IT Management and Compliance: manages the IT business and ensure proper compliance of IT standards. The IT Standards applied will be based on established frameworks, such as: ITIL (IT Infrastructure Library), COBIT (Control Objectives for Information and Related Technology), ISO (International Organization for Standardization), CMMI (Capability Maturity Model Institute) and PMI ( Project Management Institute).

Information Systems Management: plan, develop and deploy business application solutions. The department will be an active member of the IT Projects Committee for subject related matters.

IT Infrastructure: install, configure and maintain infrastructure hardware and software. The department will be an active member of the IT Projects Committee for subject related matter.

User Support Services: manage and operate Technology support to provide first line support for application and desktop users.

Web services: plan, develop, and deploy all web related services including on-going support of business development and university portal management.

Each of these categories has its own mission, structure, and approach to provide different services in accordance with an overall IT Governance framework, with focus on alignment with Alfaisal’s business objectives.

If you need help with general computing issues, please contact the IT Helpdesk. Common Helpdesk requests are often related to accounts and passwords, classroom technologies, equipment checkout, Gmail migration, printer setup, network folder access, and network registration and connectivity.