DohaTech Technology Support
DohaTech Technology support is committed to align its services with objectives to provide excellent IT services. Our IT leaderships will enable the client to achieve their goals and objectives.
Our Vision
The Dohatech strategy is to early adopt new technologies to cater for all IT needs of our faculties, researchers, and students. For this, ITS vision is to become an effective Technology support service provider and a LEADER in IT management for higher education.
IT Management and Compliance: manages the IT business and ensure proper compliance of IT standards. The IT Standards applied will be based on established frameworks, such as: ITIL (IT Infrastructure Library), COBIT (Control Objectives for Information and Related Technology), ISO (International Organization for Standardization), CMMI (Capability Maturity Model Institute) and PMI ( Project Management Institute).
Information Systems Management: plan, develop and deploy business application solutions. The department will be an active member of the IT Projects Committee for subject related matters.
IT Infrastructure: install, configure and maintain infrastructure hardware and software. The department will be an active member of the IT Projects Committee for subject related matter.
User Support Services: manage and operate Technology support to provide first line support for application and desktop users.
Web services: plan, develop, and deploy all web related services including on-going support of business development and university portal management.
Each of these categories has its own mission, structure, and approach to provide different services in accordance with an overall IT Governance framework, with focus on alignment with Alfaisal’s business objectives.
If you need help with general computing issues, please contact the IT Helpdesk. Common Helpdesk requests are often related to accounts and passwords, classroom technologies, equipment checkout, Gmail migration, printer setup, network folder access, and network registration and connectivity.
SUMMER HOURS:
Monday – Thursday: 7:30am – 4:30pm
Friday: 7:30am – Noon
August 28 – September 1 Hours:
Monday – Friday: 8am – 5pm
You can reach us many different ways:
- Phone: Ext. 3830 (507-786-3830)
- E-mail: helpdesk@dohatech.com.sa
- In Person: Stop by the IT Helpdesk in RML 353, right off the Rolvaag Library Atrium
- Chat: Chat us live here (available during hours listed above)
The Helpdesk is managed by IT staff member Heather Malecha in collaboration with a group of approximately 40 student workers. If you have questions or suggestions for the Helpdesk staff, please contact Heather via e-mail.
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